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RETURNS, EXCHANGES & REFUND POLICY
We want you to love your purchase!
However, we understand that not everyone's circumstances are perfect 100% of the time. So if you contact us within 60 days (2 months) of your order being received, we can do one of the following:
- Standard return & refund: Return the item to us so we can refund the full amount to the card used for purchase.*
- Repair or exchange the item: Ship the item back to us so we can repair/exchange it for another similar product.
If you are outside of the 60 day window, we may be able to repair a damaged item. We evaluate those requests on a case-by-case basis.
Contact us at theodessa.designs@gmail.com for assistance.
*Our payment processor restricts refunds to only the card used for purchase to fight fraud/abuse. We apologize for any inconvenience.
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